Refund policy

All sales are final.

No refunds.
No exchanges, except in the event that the wrong item was sent.
No cancellations are accepted more than 4 hours after the order is placed.

Incorrect Items

If you receive an incorrect item, please contact us within 48 hours of delivery and provide clear photos of the unworn, unopened item in its original packaging.

Once we confirm that an error was made, you will receive instructions regarding the return and exchange process.

Do not send anything back without receiving prior written approval. Unauthorized returns will not be accepted or returned to the sender.

Hair Return Requirements

For hygiene and product-safety reasons, hair products must remain unused, unaltered, and in their original packaging to qualify for an approved exchange.

The hair must:

Remain in its original bundle.
Remain tied at the top.
Remain in its original packaging and with its original tags.
Show no signs of use, alteration, washing, coloring, cutting, or tampering.

Any hair that has been opened, removed from its original packaging, used, altered, or visibly worn will not qualify for an exchange.

Merchandise must be physically received and inspected before an exchange can be approved. Please allow up to 72 hours for exchange processing after the merchandise is received.

Any used hair received by our team may be discarded and will not be returned.

For questions regarding returns or exchanges, please contact us before sending any merchandise back.